Global support

Do you need our support?

We stand behind our products with international global support:

  • Can't you find the user manual and don't you know how to use Avide?
  • What can you do if your Avide product has become defective and you have lost your invoice?
  • Want more information about an Avide product?

For any questions about Avide products, please contact us!

Global support


Your satisfaction is our top priority, which is why our Global Support programme helps you set up and use our products, and offers free product replacement if you experience a problem with any of our products within the lifetime indicated on the packaging, regardless of the place of purchase or seller, and existence of original packaging or proof of purchase.

General Questions

For technical questions and information on lighting concepts, browse the knowledge base!

Many of our products come with an instruction manual, which includes information on assembly and installation, and demonstration videos are available by visiting the product pages. If you need further assistance, please feel free to contact us via the contact form.

If it turns out after the purchase that a part is missing or not included in the package, we will replace it free of charge.

Our return policy is simple and hassle-free. If one of our products malfunctions or you experience a problem, we'll replace it immediately and free of charge, regardless of the place of purchase and existence of receipt or original packaging.

Our dedicated customer service representatives are available at any time of the day. You can also contact us via the contact form at the bottom of the page. Or you can contact us by e-mail at

Our product range is available in many countries.  If you wish to inquire about our products, please click on the "I am interested" button for the given product or select the "I want to buy" category on the contact form and then specify the product you are interested in. We will contact you and help you find the closest reseller!

For most of our products, our range includes various accessories and spare parts that are either essential for proper functioning or might help the operation of the product.

I am interested in collaboration opportunities with Avide.

Our mission is to make our uncompromising lighting products available to everyone. If you are interested in becoming a reseller partner, please contact us!

We have an extended European stock with immediate availability. Our partners benefit from special discounts and all orders are treated as priority. We support all of our partners with unique marketing materials, shelf images, fast and comprehensive product training.

We are available throughout Europe and deliver to international regions. We are currently present in more than 25 countries and actively supply our partners, both small and medium sized enterprises and international supermarket chains.

Contact us using the form below and we will give you all the possibilities to sell, buy and cooperate with us as soon as possible.

Our products are immediately available from our extensive European warehouse with 3 000 pallets of goods. Delivery times may vary by region and country, please consult our staff before ordering.


Bramcke GmbH

European Authorized Representative

52353 Düren
An Gut Nazareth 18A